About this opportunity.

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Title :
Solution Center Generalist
Category :
Call Center
Street Address :
5501 HEADQUARTERS DR
City :
PLANO
State :
TX
Zip :
75024
Organization :
Rent-A-Center
Job ID :
254617
Description :

JOB PURPOSE: Responsible for handling all customer contacts with courtesy, professionalism and respect and documents all contacts and forwards the information to the Tier 1 Specialist or Tier 2 agent, as appropriate, for timely resolution.

 
KEY RESPONSIBILITIES:
  •  Receive inbound calls, email, web forms and voice mail
  •  Document contact in database
  •  Resolve issues following SOPs
  •  Follow-up on open tickets to drive timely closure
  •  Additional duties as assigned
JOB REQUIREMENTS:
  • High school diploma
  • At least 2 years’ customer service experience.
  • Experience in a call center environment or in the rent-to-own industry
  • Customer service over telephone, general office machine skills, excellent listening, oral communication, written communication
  • Windows based software including Microsoft Office products
  • Office telephone skills with ACD a plus
  • Bi-lingual skills a plus
 
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